Privacy Policy

QueenWin respects the privacy of every player who visits the website, creates an account, uses casino services or contacts the support team. This Privacy Policy explains what personal information may be collected, why it is required, how it is used, how long it may be kept and how it is protected.

As an online casino, QueenWin must process certain player data to provide gambling services, manage accounts, verify identity, process payments, prevent fraud, meet anti-money laundering obligations and maintain a safe gaming environment. Some information is necessary for the website to function correctly, while other data is required by legal, security or operational standards.

By registering a player account or continuing to use the website, you confirm that you have read and understood this Privacy Policy. If you do not agree with the way QueenWin processes personal information, you should not use the website or create an account.

QueenWin may update this Privacy Policy when required. Changes may be made to reflect new legal requirements, platform updates, payment changes, security improvements or operational adjustments. Players are encouraged to review this page regularly. Continued use of the website after changes have been published means that you accept the updated Privacy Policy.

Information We Collect

QueenWin may collect and process personal information that you provide directly, information generated through your use of the website and information received from trusted service providers.

The information we may collect includes, but is not limited to:

Details submitted during registration, including first name, last name, date of birth, email address, phone number, username, password, country of residence and account preferences.
Information provided through account forms, support requests, email correspondence, live chat, telephone conversations or any other communication with QueenWin.
Transaction history connected to your player account, including deposits, withdrawals, payment methods, bonus activity, balance changes, chargebacks and payment verification data.
Technical information recorded when you use the website, including IP address, device type, browser type, operating system, language settings, login records, traffic data, GeoIP data, activity logs and website usage information.
Documents requested for identity verification, payment checks, fraud prevention, account security or regulatory compliance. These may include passport copies, driving licence scans, national ID cards, proof of address, bank statements, payment screenshots or proof of payment method ownership.
Gaming activity, including games played, bets placed, winnings, losses, session duration, bonus usage, loyalty points, responsible gambling limits and account behaviour.
Marketing preferences, including whether you have chosen to receive offers by email, SMS, phone, push notification or account message.
Survey responses, feedback, complaints, customer assessments or other voluntary information you may provide.

QueenWin does not request personal information without a valid reason. Data is collected only where it is needed for account management, casino services, legal compliance, fraud prevention, security, responsible gambling or platform improvement.

How We Use Your Information

QueenWin processes personal information to operate the website and provide casino services in a secure and compliant way. Your data may be used for the following purposes:

Creating, opening, managing and maintaining your player account.
Processing bets, deposits, withdrawals, refunds and other account transactions.
Providing access to casino games, live casino tables, bonuses, promotions, loyalty rewards and related services.
Verifying your age, identity, address, payment method and eligibility to use the website.
Responding to customer support requests, technical issues, complaints, payment questions and account enquiries.
Monitoring transactions and account activity to detect fraud, bonus abuse, money laundering, suspicious behaviour, unauthorised access or other prohibited activity.
Meeting legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, tax, accounting, licensing and responsible gambling requirements.
Sending promotional communication where you have agreed to receive such messages or where this is permitted by applicable rules.
Improving the website, game lobby, payment flow, customer support, security systems, user experience and marketing performance.
Conducting internal reporting, market analysis, statistical research and aggregated performance reviews.
Protecting the rights, property, safety and legitimate interests of QueenWin, its players, employees, partners and service providers.

QueenWin does not use personal information for purposes that are unrelated to the operation of the website, player account management or legal business requirements.

Marketing Communication

QueenWin may use your email address, phone number or account messaging options to send information about bonuses, free spins, tournaments, cashback, VIP rewards, new games, payment updates and other promotional offers.

Marketing may also include selected offers from business partners, casino game providers, affiliate partners or service providers connected to QueenWin. Such communication will only be sent where you have not opted out or where you have provided consent where required.

You can stop receiving marketing messages at any time. You may unsubscribe through your account settings, follow the unsubscribe instructions in promotional emails or contact customer support.

Opting out of marketing does not prevent QueenWin from sending important service messages. These may include account alerts, payment updates, verification requests, security notices, policy changes or information required for legal and regulatory purposes.

If you accept a contest prize, tournament reward or public promotional win, QueenWin may use your username, nickname or limited account reference for promotional purposes where allowed by law and promotion rules. Sensitive personal details will not be published for this purpose.

Obtaining Personal Information

Most personal information is collected directly from you when you register, complete your profile, make deposits, request withdrawals, contact support, upload verification documents or use the website.

QueenWin may also collect information automatically when you use the platform. This may include cookies, device data, browser data, IP address, login activity, session duration, pages viewed and technical logs.

In some cases, QueenWin may receive information from third parties. These may include payment processors, banks, identity verification providers, fraud-prevention services, game providers, analytics platforms, marketing partners or regulatory databases.

QueenWin may use third-party service providers to support the website, process payments, verify accounts, host games, deliver marketing, maintain security or improve website performance. Where such providers process personal information, QueenWin takes reasonable steps to ensure that appropriate confidentiality and data-protection safeguards are applied.

Data Recipients

QueenWin may share personal information with selected recipients where this is necessary for service delivery, legal compliance, security, payment processing or account management.

These recipients may include:

Companies within the same corporate group as QueenWin.
Payment processors, banks, e-wallet providers, card networks, crypto payment services and financial partners.
KYC, AML, fraud-prevention and identity verification providers.
Game studios, live casino providers, platform suppliers and technical operators.
Hosting providers, IT support teams, cybersecurity vendors and database-management services.
Marketing platforms, analytics providers, customer-relationship tools and email delivery services.
Professional advisers, including auditors, lawyers, accountants and compliance consultants.
Regulators, licensing authorities, law enforcement bodies, courts or government agencies where disclosure is required or justified.

Access to personal information is limited to authorised persons who need the data to perform their work. Employees, contractors and partners with access to player information are required to keep it confidential and use it only for approved purposes.

Releasing Data to Third Parties

QueenWin does not sell or rent personal data to third parties. Personal information may only be disclosed where there is a legitimate reason or legal obligation to do so.

QueenWin may disclose personal information in the following cases:

Where required by law, regulation, court order, licence condition, subpoena or official request.
Where disclosure is necessary to comply with gambling, anti-money laundering, tax, accounting or regulatory obligations.
Where information is needed to investigate fraud, payment abuse, unauthorised access, chargebacks, identity misuse or suspicious transactions.
Where disclosure is required to protect QueenWin, its players, employees, partners or other third parties.
Where marketing, hosting, payment, security, analytics or technical service providers need limited access to perform services on behalf of QueenWin.
Where QueenWin undergoes a business change, including merger, acquisition, restructuring, sale of assets or transfer of operations.
Where you have provided consent for a specific transfer or disclosure.

QueenWin may also include links to third-party websites, services or platforms. These external websites operate independently and may have their own privacy policies. QueenWin is not responsible for external content, external data processing or third-party privacy practices.

Data Retention

QueenWin retains personal information only for as long as it is necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law, regulation, dispute handling, accounting obligations, fraud prevention or anti-money laundering rules.

If your player account is closed, QueenWin may continue to store certain data where this is required for legal, financial, security or compliance reasons. This may include identity verification documents, transaction history, account activity, support correspondence, responsible gambling records and fraud-prevention data.

Due to gambling and anti-money laundering requirements, QueenWin may be required to retain player registration data, verification records and transaction information for a minimum retention period after the last transaction or account closure.

After the applicable retention period ends, personal information will be deleted, anonymised or securely archived in line with internal procedures.

QueenWin may keep anonymised or aggregated data for analysis, reporting, product improvement or statistical purposes. Such information does not directly identify individual players.

Security of Your Data

QueenWin takes the protection of player information seriously. We use technical and organisational measures designed to protect personal data from unauthorised access, misuse, loss, alteration, disclosure or destruction.

Security measures may include encrypted website connections, access controls, monitoring systems, secure payment processing, internal permission levels, firewalls, data backup procedures, staff training and confidentiality requirements.

Player accounts are protected by login credentials. You are responsible for keeping your username, password and other account access details confidential. You should not share your login information with any other person.

Where available, players are encouraged to use additional security tools such as two-factor authentication. If you believe that your account has been accessed without permission, you should contact QueenWin support immediately.

Although QueenWin applies reasonable security measures, no online platform can guarantee absolute protection. Players should also take precautions by using strong passwords, avoiding public devices, keeping software updated and logging out after each session.

Account Verification and KYC

QueenWin may request verification documents before processing withdrawals, lifting account restrictions, approving bonuses or continuing to provide services. Verification is required to confirm identity, prevent underage gambling, protect payment security and meet anti-money laundering obligations.

Documents may include:

Passport, driving licence, national ID card or another valid government-issued document.
Proof of address, such as a utility bill, bank statement or official letter.
Proof of ownership for a payment method used on the account.
Additional information relating to source of funds or source of wealth where required.

Failure to provide requested documents may lead to delayed withdrawals, restricted account access, suspended transactions, bonus cancellation or account closure.

Responsible Gambling Data

QueenWin may process personal information connected to responsible gambling tools and player-protection measures. This may include deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion requests and communication about gambling behaviour.

This information is used to apply requested limits, enforce account restrictions, protect players and comply with responsible gambling obligations.

Responsible gambling data is treated as confidential and is accessed only by authorised staff where necessary.

Your Rights

Depending on applicable data-protection laws, you may have certain rights regarding your personal information.

These may include:

The right to request access to personal data held about you.
The right to correct inaccurate or incomplete information.
The right to request deletion of personal information where retention is no longer legally required.
The right to restrict certain types of processing.
The right to object to direct marketing.
The right to withdraw consent where processing is based on consent.
The right to request a copy of certain data in a structured format.

Some rights may be limited by gambling regulations, anti-money laundering rules, fraud-prevention duties, tax requirements or other legal obligations. For example, QueenWin may not be able to delete account verification or transaction records that must be retained by law.

To make a privacy-related request, you may contact customer support. QueenWin may ask you to verify your identity before processing the request.

When you visit the website, QueenWin may automatically collect certain technical information about your visit. This may include browser type, IP address, device information, operating system, referring website, pages viewed, session duration and interaction with website features.

This information may be collected through cookies and similar tracking technologies. Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to work, while others help improve user experience, analyse performance or support marketing activity.

QueenWin may use the following categories of cookies:

Required Cookies

Required cookies are necessary for basic website functionality. They allow players to log in, access secure areas, move between pages, use the cashier, maintain a session and apply essential security controls.

Without required cookies, some parts of the website may not work correctly.

Functional Cookies

Functional cookies help remember your preferences and improve your experience on the website. These may include language settings, region preferences, session choices or display options.

These cookies make the website more convenient and personalised.

Analytics Cookies

Analytics cookies help QueenWin understand how visitors use the website. They may collect information about traffic sources, pages viewed, time spent on the website, navigation patterns, browser performance and technical errors.

This information is usually used in aggregated form to improve website structure, loading speed, content, layout and usability.

Advertising Cookies

Advertising cookies help measure the performance of marketing campaigns and track visits from promotional channels. They may be used by QueenWin or selected advertising partners to understand which campaigns lead to website visits or player registrations.

QueenWin does not share sensitive account information, passwords or verification documents with advertising partners for cookie-based tracking. However, third-party advertising providers may process certain technical or usage data according to their own privacy policies.

Third-Party Cookies

QueenWin may use third-party service providers that place cookies or similar technologies on the website. These providers may support analytics, marketing, security, payment processing, website performance or user experience.

Where third-party cookies are used, their processing may also be governed by the privacy policies of the relevant third-party providers.

Managing Cookies

Most browsers accept cookies automatically. You can change your browser settings to block cookies, delete existing cookies or receive alerts before cookies are stored.

Blocking or deleting cookies may affect website performance. Some features may become unavailable, including login sessions, account access, cashier functions, saved preferences or game-loading processes.

By continuing to use the website without changing cookie settings, you agree to the use of cookies as described in this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information, cookies, marketing preferences or account security, you may contact QueenWin customer support.

Email: [email protected]

QueenWin may request additional information to confirm your identity before responding to privacy-related requests.

18+ only. Gambling can be addictive. Please play responsibly.