Responsible Gaming

Gambling at QueenWin should always remain a form of entertainment. Casino games are based on chance, and players should never treat gambling as a guaranteed way to earn money, solve financial problems or recover previous losses. Before playing, it is important to set a clear budget, decide how much time you want to spend online and avoid betting more than you can afford to lose.

QueenWin encourages every player to stay in control of their gambling activity. If playing starts to affect your finances, work, studies, relationships, sleep or daily routine, it may be time to take a break or use the responsible gaming tools available in your account.

If you feel that gambling is no longer under control, QueenWin recommends using personal limits, requesting a cooling-off period, activating self-exclusion or contacting independent organisations that provide confidential support for gambling-related harm.

Personal Limits

QueenWin provides several account tools that can help players manage gambling activity. These limits are designed to reduce impulsive decisions and give players better control over deposits, wagers and time spent on the platform.

Limits can usually be changed from the responsible gaming section of your account. A request to reduce a limit normally takes effect immediately. A request to increase a limit may require confirmation and may only become active after a waiting period. This delay is designed to prevent rushed decisions made during active play.

If you need help setting or changing limits, you can contact the QueenWin support team at [email protected].

Deposit Limit

A deposit limit allows you to control how much money can be added to your QueenWin account during a selected period. This may apply daily, weekly or monthly.

Once the limit is reached, no further deposits can be made until the selected period resets. Deposit limits are useful for players who want to separate gambling money from everyday expenses and keep spending within a fixed budget.

Wager Limit

A wager limit restricts the total amount that can be staked on casino games over a specific period. This limit may apply to daily, weekly or monthly play.

Unlike a deposit limit, a wager limit focuses on the amount placed in bets rather than the amount added to the account. This can help players who want to control the speed of their gameplay and avoid excessive betting during long sessions.

Session Limit

A session limit allows you to control the amount of time spent gambling. When the selected time limit is reached, you may be automatically logged out or prevented from continuing the session.

This tool is useful for players who lose track of time while playing slots, live casino games, crash games or table games. Setting a session limit before starting can help keep gambling separate from work, family time and other daily responsibilities.

Cooling-Off Period

A cooling-off period is a temporary break from gambling. When this tool is active, you will not be able to deposit or continue normal casino play until the selected period ends.

During a cooling-off period, promotional offers may also be suspended. In most cases, you may still contact support and request withdrawal of any remaining withdrawable balance, subject to verification and casino payment rules.

Once the cooling-off period expires, the account may be reactivated automatically unless additional restrictions have been applied.

Self-Exclusion

Self-exclusion is a stronger responsible gambling measure for players who want to stop using QueenWin for a longer period. Once self-exclusion is activated, your player account will be disabled for the selected duration.

While self-exclusion is active, you will not be able to log in, deposit funds, claim bonuses or receive promotional offers from QueenWin. The restriction is intended to provide a clear break from gambling and should be used if you feel that normal limits are not enough.

If you need to request self-exclusion, you can contact support at [email protected]. The support team will take steps to block access to your account and stop marketing communication connected to your profile.

Self-Exclusion by Request

You may contact QueenWin support and request to be excluded from the website for a definite or indefinite period. Your request should clearly state that you want to stop gambling and that you want account access restricted.

After self-exclusion is applied, you will not be able to use your account in the usual way. If there is a remaining balance, you should contact support so the withdrawal process can be reviewed and arranged according to QueenWin rules.

Please note that self-exclusion does not remove verification requirements. If KYC checks are required before a withdrawal can be processed, QueenWin may still request valid identity documents, proof of address or payment verification. Any remaining balance will be handled in line with casino limits, security checks and applicable terms.

Signs of Problem Gambling

Players should consider taking action if gambling starts to feel difficult to control. Warning signs may include:

• Spending more money than planned.

• Gambling to recover previous losses.

• Borrowing money to continue playing.

• Hiding gambling activity from family or friends.

• Feeling anxious, angry or guilty after gambling.

• Neglecting work, studies or personal responsibilities.

• Increasing bet sizes to feel the same excitement.

• Finding it hard to stop even after deciding to take a break.

If any of these signs apply to you, QueenWin strongly recommends using responsible gaming tools and contacting an independent support organisation.

External Help

If gambling is causing stress, financial pressure or loss of control, independent support is available. These organisations provide confidential information, advice and help for people affected by gambling harm:

• GamCare

• Gamblers Anonymous

• Gambling Therapy

Support may also be useful for family members or friends of someone experiencing gambling-related problems. Seeking help early can make it easier to regain control and prevent further harm.

Protection of Minors

QueenWin is intended only for players who are at least 18 years old. The casino does not allow minors to register, deposit or play real money games. QueenWin may request identity documents to confirm a player’s age, and access may be denied or restricted if the player cannot prove they are legally allowed to gamble.

Because the internet is widely accessible, parents and guardians should also take steps to prevent minors from accessing gambling websites. This may include supervising device use, setting parental controls and using filtering software.

Tools that may help restrict access to gambling-related websites include:

• GamBlock

• Net Nanny

• CyberPatrol

• Solid Oak Software

Parents should also avoid saving payment details on shared devices and should not allow minors to use accounts, documents or payment methods belonging to adults.

Responsible Gambling Reminder

QueenWin encourages all players to gamble responsibly, set limits before playing and stop whenever gambling no longer feels like entertainment. Casino games involve risk, and no outcome is guaranteed.

If you feel that gambling is affecting your wellbeing, use account limits, take a cooling-off period, request self-exclusion or contact an independent support organisation.

18+ only. Gambling can be addictive. Please play responsibly